Policies for IntraDomumCoffea

1. Privacy Policy

We collect minimal personal data (e.g., name, email, address) only for order processing and marketing (with consent). Data is stored securely on EU servers, never sold, and deleted after 2 years. Complies with GDPR/CCPA. Opt-out via email. Third-party tools (e.g., Google Analytics) are disclosed; see their policies.

2. Cookie Policy

We use essential cookies for site functionality and analytics cookies for improvement (with consent). No tracking for ads without approval. Manage preferences in settings; delete anytime. Complies with ePrivacy Directive.

3. Data Protection Policy

All data is encrypted (SSL/TLS) and protected against breaches. In case of a breach, we'll notify affected users within 72 hours (GDPR). Access, correction, or deletion requests processed in 30 days.

4. Children's Privacy Policy

No data collected from users under 13 (COPPA compliant). Parents must consent for 13-16; site not marketed to minors. Report violations to support@intradomumcoffea.com.

5. Terms of Service

By using our site, you agree to these terms. We provide products "as is" without warranties. Disputes resolved via arbitration in Slovenia. Effective date: Oct 23, 2025.

6. Acceptable Use Policy

Use site only for lawful purchases. No scraping, spamming, or unauthorized sharing. Violations lead to account suspension.

7. Shipping Policy

We ship worldwide via standard carriers (e.g., DHL). Domestic: 3-7 days; international: 7-14 days. Costs calculated at checkout. Tracking provided post-shipment.

8. Delivery Delays Policy

If delivery exceeds 20 days due to our fault (e.g., stock issues), we'll send one free replacement product of equal value. No refunds for carrier delays.

9. International Shipping Policy

Available to most countries; duties/taxes paid by buyer. Restricted to non-embargoed regions. Delivery estimates exclude customs holds.

10. Order Acceptance Policy

We reserve the right to refuse or cancel orders (e.g., pricing errors, insufficient stock). No acceptance for orders from high-risk regions (e.g., sanctioned countries like North Korea).

11. No Orders from Certain Regions Policy

We do not accept orders from embargoed or high-risk areas (e.g., Crimea, Iran) per OFAC rules. Refunds issued if attempted; no shipping attempted.

12. Returns Policy

30-day window for unused items in original packaging. Buyer pays return shipping. No returns on opened pods or custom items.

13. Refund Policy

Refunds processed within 7 days of return receipt (minus shipping). Partial refunds for damaged items after inspection. No refunds on final-sale accessories.

14. Warranty Policy

1-year limited warranty on defects. Covers manufacturing faults only; excludes misuse. Proof of purchase required.

15. Limitation of Liability Policy

Our liability limited to product cost. No responsibility for indirect damages (e.g., lost profits). Maximum claim: €100 per order.

16. Disclaimer of Warranties Policy

Products sold "as is." No implied warranties beyond stated policy. Fitness for purpose not guaranteed.

17. Payment Terms Policy

Accepted: Credit cards, PayPal. Full payment upfront. Secure via Stripe; no chargebacks without dispute.

18. Subscription Policy (for Pods)

Monthly auto-renewal; cancel anytime. First month prorated. Billed on card; free trial for new subscribers.

19. Intellectual Property Policy

All site content (logos, images) copyrighted. No unauthorized use. Report infringements to legal@intradomumcoffea.com.

20. User-Generated Content Policy

Reviews/photos submitted grant us non-exclusive license. We moderate for appropriateness; no spam or false claims.

21. Affiliate Program Policy

Earn 10% commission on referrals. Payouts monthly via PayPal. No self-referrals; terms in affiliate dashboard.

22. Discounts and Promotions Policy

Codes non-transferable, one per order. Expires as stated; no retroactive application. Abuse leads to revocation.

23. Product Availability Policy

Stock shown real-time; out-of-stock items backordered or canceled. No liability for unavailability.

24. Force Majeure Policy

Delays excused for events like strikes, pandemics. We'll notify and reschedule if possible.

25. Governing Law Policy

Governed by Slovenian law. Venue: Ljubljana courts. EU consumers get mandatory protections.

26. Dispute Resolution Policy

Informal resolution first; then mediation. Arbitration for unresolved claims under €5,000.

27. Accessibility Policy

Site WCAG 2.1 compliant. Assistive tech supported; feedback to accessibility@intradomumcoffea.com.

28. Environmental Policy

Sustainable sourcing; recyclable packaging. Carbon-neutral shipping via offsets. No single-use plastics.

29. Anti-Spam Policy

Emails only with consent (CAN-SPAM compliant). Unsubscribe anytime; no hard sells.

30. Updates to Policies Policy

We may update policies; posted here with notice via email. Continued use implies acceptance. Last updated: Oct 23, 2025.